In this article

Shipping & Returns


Where do you ship to?

We currently offer delivery across all of Europe.

For countries outside of the European Union including Norway, Switzerland and the United Kingdom, VAT is not included. You will be responsible for paying the applicable duties and taxes upon delivery of your order.

How much does shipping cost?

Shipping costs vary and are displayed on the cart and checkout page.

As a marketplace, all of our products are dispatched by the brands and designers who form part of the Modern Metier community. This means that there may be multiple shipping charges applied at checkout.

How long will it take to receive my order?

Delivery times vary for each brand and designer.

For ready to ship products, we will typically aim to have your order with you within 4-5 business days.

For made to order products, please refer to the product listing page for delivery information. Lead times may vary for each brand and designer.

What shipping method do you use?

We have partnered with UPS to ensure that you receive your order quickly and safely. Some of our brands and designers will ship to you using their specialised logistics partner of choice.

How will I receive my order?

Each designer will prepare and ship your items to you directly, therefore, if purchasing from multiple designers in a single order, you may receive your order in several deliveries.

If your query relates to an order which has already been placed, please email or call us on +33 (0)1 42 64 38 91 with your order number and we will provide you with the required assistance.




If you would like to return your item you have 7 days to notify us ( from the date of receipt. You will have a further 14 days to send your item back to the designer after receiving a response from Modern Metier. The returns period will expire 14 days from the day on which you receive the goods that you have ordered.

How to return or exchange a product

  1. Contact with your order reference number to let us know you will be returning your purchase to the designer.
  2. We will respond with the return address.
  3. Prepare your order securely in the original packaging and send it back to the designer.
  4. Your order will be refunded once the returned product is received and verified by the designer.

Please note that you are responsible for the safe return shipment of the product to the designer. Therefore you are liable for any damage caused between shipment and reception of the package by the designer. We recommend using a trustworthy transporter and tracked service to ensure your delivery makes it back to the designer safely and securely. Please retain your proof of postage.

Made to order products

Refunds for made to order products are considered on a case by case basis. When a product is made to order, it is indicated on the product listing page.